Privacy Policy

Privacy Policy

Pro|Gen Labs is committed to protecting customer privacy by safe-guarding Customer Information. Customer Information is defined as individually identifiable business and related personal information about a current or former customer.

Our Location and Contact Information:Pro|Gen Labs

Pro|Gen Labs

1501 Northpoint Parkway Suite 100

West Palm Beach, FL 33407

Phone: 561-253-3005



Electronic Communication

Your use of this Website constitutes your agreement and consent that Pro|Gen Labs may communicate with you electronically for all purposes. This includes all legal and notice requirements, etc.


Maintaining security of business information provided by our customers, is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Appropriate Pro|Gen Labs employees are authorized to access Customer Information for business purposes only. Pro|Gen Labs employees are bound by a code of ethics and non-disclosure agreements that require confidential treatment of Customer Information. Pro|Gen Labs employees are subject to disciplinary action if the code of ethics is not adhered to.


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We collect and use various types of information about your business to service your account and to provide overall management of our customer relationships. Customer Information is recognized and classified as follows:

  1. Identification Information — This identifies you, such as name, address, telephone number and also includes certain business/professional identification numbers.
    b) Credit Card Information — This identifies your preferred payment account(s) via major credit card processing entities. Examples include Visa, MasterCard, etc.
    c) Other Information — This includes your transaction and payment history, as well as general business communication between the parties.
  2. We use website analytic tools to collect information about use of this site. They are used to collect information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use this information only to improve this site. Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Analytics with personally identifiable information. Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


Pro|Gen Labs shares its Customer Information within its departments only. No third parties share in this knowledge of the Customer Information, which means that Pro|Gen Labs never rents, sells or otherwise shares Customer Information to third parties.

Access & Accuracy

Keeping Customer Account Information accurate and up to date is very important. Every customer has access to their account information through telephone discussion with Pro|Gen Labs Customer Service Representatives, including contact information, account balances and transactions and similar information, which Pro|Gen Labs also provides to its customers through other means, such as monthly account statements, as well as email and/or letter correspondence in response to specific needs/requests. If your account information is incomplete, inaccurate or not current, please call, email or write to us (contact details listed on your account statement) to implement such changes. We will promptly update or correct any erroneous information.

Additional Information

This Privacy Policy applies to Pro|Gen Labs and its customers, with its customer relationships originating from Pro|Gen Labs corporate offices in West Palm Beach, Florida, USA, and is effective January 1, 2018. Pro|Gen Labs will provide customers with this Privacy Policy as needed, as long as the customer maintains an ongoing relationship with Pro|Gen Labs. To receive a copy of the most up-to-date Privacy Policy, please contact your Customer Service Representative. Pro|Gen Labs reserves the right to change this Privacy Policy without prior notice.